Plumbing Spring Hill FAQs
Before you ring, here are the answers we give most often. The team at Plumbing Spring Hill works the ridge at Spring Hill and the suburbs around it, and the same questions come up on almost every call.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
What sits below: money questions, what the licence covers, the calls that cannot queue, and the local ones these old streets keep raising.
The full service range spreads over four divisions of the work:
Pricing and Booking Questions
Money first, because it is what most callers ask about:
Call (07) 3067 4289How does quoting work before you start a job?
You get a fixed quote before any work starts, so the price you approve is the price you pay, and nothing gets underway in your home until you have seen it.
How can I pay on the day?
Card and EFTPOS payment on site means you settle when the job is finished, whether the work is a tap washer in a unit or a full heater swap upstairs.
Can you come out on the same day I call?
Same-day where we can is the honest form of it: call early and we will do our best to get a plumber to you on this ridge before the day is out.
Can my landlord approve a quote for rental work?
Yes, and at the last census just 12.4 per cent of homes here were owned outright, so most quotes we write go to an agent or landlord, and we paper everything.
What plumbing work do you actually do?
Emergency call-outs, general plumbing such as taps, toilets, bathrooms and kitchens, drainage clearing and inspections, and hot water repair and replacement, all carried out by our licensed team.
Are you licensed for gas fitting work?
Yes, licensed plumbing and gasfitting under QBCC No: 15024607 covers the gas side of the trade, so bayonet points, cooktop and heater connections and gas leak repairs are all within scope up on this ridge.
Can you repair a hot water system or only replace it?
We repair first and replace only when a cylinder is past spare parts, and we quote either path in writing before touching a single thing, cupboard heaters included.
Do you clear blocked sewers and stormwater lines?
Both, and a CCTV drain inspection shows where the fault sits before anyone digs, because sewer and stormwater lines on these steep streets need different clearing approaches, and roots turn up in both.
What counts as a plumbing emergency?
Water you cannot shut off, an overflowing toilet, a gas smell and a full loss of hot water across a whole dwelling are the four calls that cannot wait for a booked visit.
What should I do while I wait for you to arrive?
Shut the water at the meter for bursts and leaks, isolate the hot water unit if that is the source, and keep everyone away from wet power points, and clear the floor.
Should I stay inside if I can smell gas?
No, leave the property and call from outside, and do not go hunting with matches or light switches, because a licensed plumber shuts the supply safely and in daylight.
Can a flooding toilet wait for a booked visit?
Stop flushing first, because one more flush can push water through the floor of a mid-rise unit, and if the bowl keeps filling, that call cannot wait until morning anywhere on the ridge.
Spring Hill Questions
The local ones, because these old streets raise them constantly:
Call (07) 3067 4289Who owns the water pipes in Spring Hill streets?
Urban Utilities maintains the water main and the public sewer under the street, and everything on the property side of the connection, risers and branch drains included, is the owner's or the landlord's.
Are the old drains under Spring Hill a problem?
They can be, because this district joined the city sewer by 1925, and those earthenware branch drains with cracked cement joints are among the oldest in Brisbane, so roots find the open joints.
Is stormwater a problem on the ridge?
It can be, because an overland flow path is mapped by council toward Water Street, and storm season from November to March sends ridge run-off through the lanes that fall to it.
How do I book a plumber in Spring Hill?
Call (07) 3067 4289 and describe the situation, and we arrange a time, quoting a fixed price ahead of the work and taking card or EFTPOS on site at the end.
